Terms of Use

Welcome to HeySolids. These Terms of Use (the "Terms") are a legal agreement between you and GentleWorks Ltd ("HeySolids", "we", "us" or "our"), the company that operates the HeySolids mobile application and any related content, websites and services (together, the "Service").

By downloading, accessing or using the Service, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not download, access or use the Service. We recommend that you read these Terms carefully and keep a copy for your records.

These Terms contain important information, including an Important Health and Safety Notice and limits on our responsibility to you. Nothing in these Terms affects your legal rights as a consumer.

Important Health and Safety Notice

HeySolids provides general information and tools to support you while you introduce your baby to solid foods. It does not provide medical, nutritional or any other professional advice, and it is not a substitute for advice from a qualified professional.

The food information, age guidance, allergen information, preparation suggestions, articles and tracking tools in the Service are general in nature. They are intended for typically developing, healthy babies and children. Every child is different. You know your child best, and decisions about what, when and how to feed your child are yours to make.

You should always speak to a qualified professional, such as your GP, health visitor, paediatrician or a registered dietitian, before relying on any information in the Service, and in particular if your child was born prematurely, has a medical condition, a disability, a developmental difference, a suspected or diagnosed food allergy or intolerance, or any feeding difficulty.

Choking is a serious risk when feeding babies and young children. You are responsible for preparing food appropriately for your child's age and stage, for supervising your child closely at all times while they eat, and for never leaving your child unattended with food. We strongly recommend that you learn infant first aid and how to respond to choking.

Allergens. Information about allergens and the introduction of allergenic foods is general guidance only. If you think your child may be at higher risk of a food allergy, or if your child shows any signs of an allergic reaction, seek professional advice and follow it.

In an emergency, do not rely on the Service. Call 999, or call NHS 111 for urgent advice, or go to your nearest A&E immediately.

By using the Service you acknowledge and accept that you are responsible for your child's health, wellbeing and safety, and that you use the information and tools in the Service to inform your own decisions, at your own discretion and at your own risk.

Who Can Use HeySolids

HeySolids is intended for use by adults who are parents or carers making decisions on behalf of a child. You must be at least 18 years old to create an account and use the Service.

The Service is not directed at children, and children should not use it. Any information you enter about a child is entered and managed by you as the responsible adult.

By using the Service you confirm that you meet these requirements and that the information you provide to us is accurate.

Your Account

You can use the Service as a guest, or you can create an account using Sign in with Apple or Google Sign-In. You are responsible for keeping your device and your account secure, and for all activity that takes place through your account.

Please let us know promptly at [email protected] if you believe your account has been accessed without your permission. We may suspend or close accounts as described in the Suspension and Termination section below.

The Information We Provide

We work hard to keep the information in the Service helpful, current and accurate, and some of it draws on guidance and sources provided by third parties. Even so, the information is general, may not be complete or up to date, may contain errors, and is not tailored to your child's individual circumstances.

The Service is provided to help you, not to make decisions for you. You should use your own judgement, and seek professional advice where appropriate, as set out in the Important Health and Safety Notice.

To the fullest extent permitted by law, the Service and all information in it are provided "as is" and "as available", with no warranties, representations, conditions or terms of any kind, whether express or implied. In particular, we do not represent or warrant, and we exclude to the fullest extent the law allows any implied warranty, condition or term, that the Service or its content is accurate, complete, reliable, current, error-free or fit for any particular purpose, or that the Service will be available, uninterrupted or secure.

Subscriptions, Billing and Cancellation

Some features of the Service are free. We may also offer paid subscriptions that give access to additional features ("Subscriptions"). Where we charge for the Service, we will make the price, the billing frequency and what is included clear to you before you buy.

Subscriptions are normally sold and billed through the Apple App Store or Google Play. When you buy a Subscription through one of these stores, your payment is taken by Apple or Google, and the store's own payment, billing and refund terms apply in addition to these Terms.

Auto-renewal. Subscriptions renew automatically at the end of each billing period, and the applicable fee is charged to your store account, until you cancel. We will tell you the renewal price and frequency before you subscribe.

Free trials. If we offer a free trial, it automatically converts into a paid Subscription when the trial ends unless you cancel before then. To avoid being charged, cancel before the trial period expires.

How to cancel. You can cancel a Subscription at any time, with effect from the next renewal date, through the subscription settings of your Apple App Store or Google Play account. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Deleting the HeySolids app does not cancel your Subscription - you must cancel it through the relevant store, or you may continue to be charged.

Refunds and your 14-day cancellation right. As a consumer in the UK, for purchases made directly from us you normally have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where the Subscription gives you immediate access to digital content, by starting to use it within that 14-day period you ask us to begin supply immediately and you acknowledge that you lose this statutory right to cancel once supply has begun. For Subscriptions bought through the Apple App Store or Google Play, cancellation and refund requests are handled by Apple or Google under their policies, and we are not able to process those refunds ourselves. None of this affects your other legal rights as a consumer.

Price changes. We may change our prices from time to time. If a price change affects a Subscription you already have, we will give you reasonable advance notice, and you will be able to cancel before the change takes effect if you do not wish to continue.

Your Content

The Service lets you create and store content such as child profiles, food logs, tracking entries and notes ("Your Content"). As between you and us, Your Content belongs to you. You are responsible for Your Content and for making sure you are allowed to provide it to us.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy and use Your Content only to the extent needed to operate, provide, secure and improve the Service for you. We handle personal information in line with our Privacy Policy.

Please do not upload anyone else's personal information unless you are entitled to do so, and do not upload content that is unlawful or that infringes the rights of others.

Acceptable Use

You agree to use the Service only for lawful, personal and non-commercial purposes, and not to misuse it. In particular, you must not:

• break any applicable law, or infringe anyone else's rights, including intellectual property and privacy rights;
• copy, reproduce, distribute, sell, scrape, or create derivative works from the Service or its content, except as these Terms allow;
• attempt to reverse engineer, decompile or extract the source code of the app, except to the limited extent the law allows;
• upload anything harmful, such as viruses or malicious code, or otherwise interfere with or disrupt the Service, our systems or other users;
• attempt to gain unauthorised access to any part of the Service, or use it in a way that could damage, disable or overburden it;
• use the Service to provide medical, nutritional or other professional advice to others, or in any way that suggests we endorse such advice.

Intellectual Property

The Service, and all content we provide in it (including text, food and allergen information, articles, images, graphics, software, design and the HeySolids name and logo), and all intellectual property rights in it, belong to us or our licensors. These rights are protected by law.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to download and use the app on a device you own or control, and to use the Service, for your own personal and non-commercial use, in accordance with these Terms. All rights not expressly granted to you are reserved.

Third-Party Services and Links

The Service relies on third-party services, and may contain links to third-party websites or content. We use these providers to operate and improve the Service:

• Apple App Store and Sign in with Apple
• Google Play and Google Sign-In
• Sentry (error monitoring)
• Mixpanel (product analytics)
• Google Analytics

These services are controlled by third parties and governed by their own terms and privacy policies, which we recommend you review. We are not responsible for third-party websites, services or content that we do not control.

Availability, Updates and Changes to the Service

We aim to keep the Service available, but we do not guarantee that it will always be available or uninterrupted. Some features need an active internet connection, and your network provider's charges (including data and roaming charges) may apply when you use the Service.

From time to time we may update the app, and you may need to install updates to keep using it. We may also change, suspend or withdraw all or part of the Service, including for maintenance, security, legal reasons, or because we are improving or discontinuing a feature. Where a change is significant and within our control, we will give you reasonable notice if we can.

Our Responsibility to You

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for any other liability that cannot be excluded or limited under the laws of England and Wales. The exclusions and limits set out in the rest of this section apply only to the fullest extent the law allows, and they do not affect the rights described in Your Statutory Rights below.

You use the Service entirely at your own risk. Subject to the paragraph above, you accept that you use the Service, and that you rely on any food, allergen, preparation, age or other information, guidance and tools in it, at your own risk and on your own judgement. HeySolids only gives you general information to help you make your own choices. As set out in the Important Health and Safety Notice, all decisions about what, when and how to feed your child, and the supervision and safety of your child, are yours and yours alone, and we are not responsible for those decisions or their outcomes.

To the fullest extent permitted by law, neither we nor our directors, employees, agents, suppliers or licensors will be liable to you or your child for any loss, injury, illness or damage of any kind (whether direct, indirect, special, incidental or consequential, and whether arising in contract, in tort including negligence, for breach of statutory duty, or otherwise), arising out of or in any way connected with your access to or use of, or inability to use, the Service, or with your reliance on any information, guidance, content or tools obtained through it.

We are not liable for loss or damage that is not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time you accepted these Terms, both we and you knew it might happen.

The Service is provided for your personal, domestic use. We have no liability to you for any business loss, such as loss of profit, loss of business, business interruption or loss of business opportunity.

In any event, and subject to the first paragraph of this section and to your statutory rights, our total liability to you for all claims arising under or in connection with these Terms or the Service, whether in contract, tort or otherwise, is limited to the greater of (a) the total fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) GBP 100.

Indemnity

You agree to be responsible to us for, and to compensate us (and our directors, employees, agents and suppliers) for, any reasonably foreseeable loss, damage, cost or expense (including reasonable legal costs) that we suffer or incur arising out of or in connection with your breach of these Terms, your misuse of the Service, or Your Content. This does not apply to the extent that the loss or damage is caused by our own breach of these Terms, our negligence or our other default.

Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded or limited by agreement, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If any part of these Terms tries to limit our liability or your rights further than the law allows, that part applies only to the extent the law permits. For more information about your rights, you can contact your local Citizens Advice or Trading Standards office.

Suspension and Termination

You can stop using the Service at any time and delete the app from your device. You can ask us to close your account by contacting [email protected]. Remember that deleting the app does not cancel any Subscription - see the Subscriptions section.

We may suspend or end your access to the Service, in whole or in part, if you seriously or repeatedly breach these Terms, if we are required to do so by law, or if we stop providing the Service. Where it is reasonable and lawful to do so, we will give you notice. When your access ends, the licence granted to you under these Terms ends and you must stop using the Service.

Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to the Service, or for legal or regulatory reasons. The date at the top of this page shows when these Terms were last updated. If we make a significant change, we will take reasonable steps to let you know, for example through the app or by posting the updated Terms here. If you continue to use the Service after a change takes effect, you accept the updated Terms.

Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction.

If you are a consumer resident outside England and Wales, you still benefit from any mandatory protections of the law of the country where you live, and you may also be able to bring proceedings in the courts of that country.

Complaints and How to Contact Us

If you have a question, a problem or a complaint about the Service or these Terms, please contact us first at [email protected]. We will do our best to put things right.

General

These Terms, together with our Privacy Policy, are the entire agreement between you and us about your use of the Service. If any part of these Terms is found to be unlawful or unenforceable, the rest will continue to apply. If we do not enforce a right under these Terms straight away, that does not mean we have given up that right. We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if this happens; your own rights will not be affected. You may not transfer your rights or obligations under these Terms to anyone else without our written consent.

About Us

The Service is operated by:

GentleWorks Ltd
Registered in England and Wales, company number 16487059
Registered office: 3-4 Sentinel Square, London, NW4 2EL, United Kingdom
Email: [email protected]